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CSS Analytical Co. Inc.
6728 Warwick Ave
Shawnee, KS 66218
800-277-5455
Sales@cssco.com

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Basic Questions

Name*
E-Mail*
Address
Phone
Mass Spec Model #
Chromatography
Auto Sampler Model
Please describe the your personal computer
Microsoft Operating System
HP/Agilent Chemstation
Did you buy the instrument new or used ?
Approximately when did you acquire it ?
Are you a current CSS Analytical Customer ?*
When was your last purchase from CSS ?
When was the last time the system worked properly ?
Is the turbo pump spinning / is the diffusion pump hot ?
What is the level of vacuum in Torr (not mTorr) ?
Is the analyzer, quadrupole and/or source warm ?
Can the Computer and Chemstation communicate with the Mass Spec and the Chromatography unit ?
Can you Autotune ?
Can you scan the entire mass range ?
Is there an air leak ?
Explain the problems you are experiencing in detail*

* Required field



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