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CSS Analytical Co. Inc.
6728 Warwick Ave
Shawnee, KS 66218
800-277-5455
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Basic Questions

Name*
E-Mail*
Address
Phone
Mass Spec Model #
Chromatography
Auto Sampler Model
Microsoft Operating System
Please describe the your personal computer
HP/Agilent Chemstation
Did you buy the instrument new or used ?
Approximately when did you acquire it ?
Are you a current CSS Analytical Customer ?*
When was your last purchase from CSS ?
When was the last time the system worked properly ?
Is the turbo pump spinning / is the diffusion pump hot ?
What is the level of rough vacuum in mTorr ?
What is the level of source vacuum in Torr (from the ion gauge) ?
Is the analyzer, quadrupole and/or source warm ?
Can the Computer and Chemstation communicate with the Mass Spec and the Chromatography unit ?
Can you Autotune ?
Can you scan the entire mass range ?
Is there an air leak ?
Explain the problems you are experiencing in detail*

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Need to Know
Newsflash

RANDOM ARTICLE

 

Ever get the "Activate SICL" error ?
 

Customers call when they get this error and exclaim all manner of frustration.  They've often spent several days trying to recover from this error - including re-booting, deleting and reloading the software, re-configuration of the instrument.  Violence is often part of the equation.   I often wonder if drinking is also involved ?
 
This particular error is very harsh and very un-forgiving.   In fact, the only way to recover from this insidious error is to        Click here......

 

Random Articles are presented for your use.  Each time you visit our web site, a random article will be presented.  You may also "refresh" your view, to force a different article to present.

 

 


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